My RESUME / CV

Work Experience

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Oct 2024 - Present

Digital Platforms & e-Banking Program Manager

ABC CAPITAL BANK UGANDA

Onsite - Kampala, Uganda

Leading the delivery of customer-facing digital banking platforms within a regulated financial services
environment.

Delivered the bank’s first mobile lending platform, coordinating internal technology teams and external partners to move from concept to production under regulatory constraints.
Designed and implemented a digital loan operations platform introducing SLA automation and governance controls that improved operational transparency and efficiency.
Leading a multi-channel digital program including:
- USSD banking (push & pull)
- mobile banking
- web banking
- instant card issuance
- agent banking
- mobile wallet.
Managing platform integrations, vendor relationships, delivery governance, and execution timelines across multiple technology initiatives.
Introduced foundational delivery structures and project governance frameworks in an environment previously lacking formal program oversight.
Developed the Bank’s company profile and contributed to the Bank relocation initiative as part of the design team, delivering outputs aligned with the institution’s rebranding vision.

March 2026 - Present

Product & Platform Architect

SWAPCIRCLE

Kampala, Uganda

Designed and built a scalable, mobile-first marketplace platform for peer-to-peer commerce in emerging markets.

Conceived and launched a self-service marketplace enabling user-driven listings, integrated mobile money payments, and automated transaction flows.
Architected end-to-end platform design covering user journeys, escrow-based payment workflows, and monetization layers (listing fees, featured placements, upsells).
Defined product strategy, roadmap, and go-to-market approach targeting Uganda as an entry market with expansion into East Africa.
Led full-stack platform development direction, integrating frontend experience, backend logic, and third-party payment and messaging services.
Designed trust and safety systems (ID verification, escrow protection, reporting flows) to directly address fraud and low-trust dynamics common in informal marketplaces.
Built an automation-first operating model, eliminating manual listing handling and enabling scalable seller onboarding without operational overhead.
Established core commercial model and unit economics, positioning the platform for revenue generation through transaction-linked monetization and premium listing features.

May 2024 - Oct 2024

Technology & Digital Transformation Consultant (Project-Based)

KEITH ASSOCIATES LTD

Led digital transformation initiatives for a major agrochemical distribution company.

Implemented Odoo ERP integrating sales, accounting, inventory, and marketing operations.
Delivered hands-on training and adoption programs ensuring operational continuity post-deployment.

Hybrid - Kampala, Uganda

Oct 2021 - Mar 2024

Regional IT & Platforms Manager

KASHA GLOBAL, INC

Remote - Nairobi, Kenya

Owned regional technology platforms and operations supporting regulated health-tech and e-commerce
businesses across Africa.

Led and developed distributed teams across Kenya, Rwanda, South Africa, and remote global locations.
Aligned information technology strategy with business growth, supporting Series-B fundraising rounds totaling USD 21M.
Led GDPR and ISO-aligned security initiatives, strengthening compliance posture and reducing operational risk.
Managed and optimized a USD 250K annual IT budget, balancing cost control with platform reliability and growth.
Built and managed vendor and partner relationships, renegotiating contracts and improving service quality.
Improved service availability and resilience through policy design, monitoring, and platform hardening.

Apr 2018 - Sept 2021

Head of IT - Platforms, Infrastructure & Services

JUMIA GROUP

Hybrid - Kampala, Uganda

Progressed from Product Support Engineer into a Head of IT role overseeing e-commerce & fintech platforms,
infrastructure, and services across both markets.

I supported marketplace platform stability, feature deployments, disaster recovery readiness, and operational scaling during a period of rapid expansion, including Jumia’s NYSE IPO phase. I also contributed to onboarding and enabling new regional IT capacity as operations matured by executing onboarding and training initiatives that accelerated productivity across regional IT teams.
During scale-up phases, I supported product and platform deployments across additional African markets such as Cameroon, Senegal, Tunisia, and Algeria, as teams were being structured locally. My responsibility focused on stabilizing operational systems, ensuring continuity in platform rollouts, and bridging coordination between group product teams and in-country operations.
Led disaster recovery initiatives and improved SLA adherence by over 50% through automation and process redesign.

Sept 2017 - Mar 2018

Information & Communication Technology (ICT) Officer

Slashed issue resolution timelines by 50%, and boosted end-user satisfaction. Increased information security awareness and established breach response guidelines.

BIDCO UGANDA LTD

Onsite - Jinja, Uganda

May 2017 - July 2017

Web Development Intern

FRONYN TECHNOLOGIES

Onsite - Hyderabad, India

Contributed as a core member of a 5-person software development team within a larger group of 20 interns each from a different African country and successfully delivered a web-based travel project with booking and accommodation functionalities. Received specialized training in web development and Agile methodologies from Thoughtworks.

Aug 2016 - Jul 2017

Part-time Computer Technician - Student

SAI-KRISHNA COMPUTERS

While completing studies in India, I was atsked with diagnosing and resolved a wide range of device issues, including hardware and software faults, to enhance customer satisfaction. Applied technical expertise and customer insights to support purchase decisions.

Onsite - Hyderabad, India

Education

Aug 2025 - 2027

MAKERERE UNIVERSITY

Master of E-Governance Technology & Services

Kampala, Uganda

Jul 2020 - Jun 2023

IU INTERNATIONAL UNIVERISTY OF APPLIED SCIENCES

Coursework completed in

Master of Business Administration (MBA) – IT Management

Bonn, Germany

Sept 2013 - Jun 2017

Bachelor of Technology (B.Tech) - Electronics & Communications Engineering

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD (JNTUH)

Hyderabad, India

2011 - 2012

MAKERERE COLLEGE SCHOOL

Uganda Advanced Certificate of Education (UACE)

Kampala, Uganda

2007 - 2010

Uganda Certificate of Education (UCE)

KING'S COLLEGE, BUDO

Kampala, Uganda

Professional Courses

Digital Banking – Masterclass & Introduction to Fintech

IT Project Management: Delivering Successful IT Projects

SQL - MySQL for Data Analytics and Business Intelligence

Product Strategy: Become an Expert in Product Positioning

DevOps Beginners to Advanced with Projects

PMP Exam Prep Seminar - Complete Coverage (Ongoing)

Certifications

Certified Scrum Product Owner® (CSPO) | Scrum Alliance

ITIL® 4 Foundation | Axelos

PMP | Pmi.org - Ongoing

Tools & Platforms

Productivity & Collaboration - Google Suite/Workspace, Microsoft Office 365, Slack, Zoom
Cloud & Infrastructure - AWS, GCP, Azure
Web, E-commerce & Design - WordPress, Shopify, Canva
Hosting, Domains & DNS - Nexcess, Netim, Instra, GoDaddy, Amazon Route 53
Customer Engagement & CRM - Omni-channel CRMs: Freshworks, Mailchimp, Meta Business Suite, Africa’s Talking (SMS), VoIP solutions
Marketing & Social Media - Hootsuite, Later
Automation & Integration - Make (Integromat), Zapier
Project, Work & Knowledge Management - Jira, Confluence, BusinessMap, Asana, Trello
DevOps, Security & Access - SonarCloud, DockerHub, VPNs, LastPass
Enterprise Systems (ERPs) - Salesforce, Microsoft Dynamics 365 Business Central, Odoo
Monitoring, Reporting & Analytics - Power BI, Google Analytics

Professional Skillset

Leadership & Management

Strategic Planning

Problem-Solving

Cross-Functional Collaboration

Vendor & Contract Management

Digital Transformation Execution

IT Service Management

Program & Portfolio Management

Cloud, Infra, & Security oversight

Product Implementation & Rollout

Languages

English (Professional Fluency)

German (Level A1/A2 by Goethe Institut Kampala (UGCS)

Luganda (native)

Lusoga (native)