My RESUME / CV
Experience
Oct 2024 - Present
Digital Platforms & e-Banking Lead (Program Scope)
ABC CAPITAL BANK UGANDA
Onsite - Kampala, Uganda
Leading the design and delivery of customer-facing digital banking platforms within a regulated banking
environment.
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Delivered the bank’s first mobile lending platform, working across internal teams and external partners to move from concept to production under regulatory and risk constraints.
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Architected a Digitalized Loan Operations Control Platform that embedded SLA automation and transformed informal processes into a governed, data-driven system.
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Led a broader digital programme spanning USSD (push & pull), mobile and web banking channels, instant card issuance, website revamp, and a mobile wallet supporting social banking use cases.
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Owned platform integrations, vendor coordination, delivery governance, and execution timelines across multiple parallel initiatives.
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Established foundational project and delivery structures to enable predictable execution in an environment without an existing PMO.
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Acted as a bridge between business leadership, technology teams, vendors, and risk/compliance stakeholders to ensure delivery aligned with both customer and regulatory expectations.
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Developed the Bank’s company profile and contributed to the Bank relocation initiative as part of the design team, delivering outputs aligned with the institution’s rebranding vision.
Sept 2025 - Present
Product & Platform Architect
SWAPCIRCLE
Kampala, Uganda
Designed and architected a cloud-first, mobile-native marketplace platform built for scale in emerging markets.
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Conceived and built a fully automated second-hand marketplace with self-service seller onboarding, integrated mobile money payments, and embedded monetization.
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Defined product vision, platform architecture, and delivery roadmap with scalability across East Africa in mind.
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Led end-to-end product and platform design, from user journeys to systems architecture and integration strategy.
May 2024 - Oct 2024
Technology & Digital Transformation Consultant (Project-Based)
KEITH ASSOCIATES LTD
Hybrid - Kampala, Uganda
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Led implementation of Odoo ERP to digitize and integrate core business operations for a leading
agrochemicals importer. -
Delivered sales, accounting, inventory, and marketing modules aligned to operational realities.
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Enabled adoption through hands-on training and post-implementation support, ensuring continuity of operations.
Mar 2024 - Dec 2024
Product Lead
NYONTA LIQUORS (U) LTD
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Built Nyonta Liquors, an online-first liquor retail business leveraging Shopify and Mobile Money to curate and introduce rare and premium alcoholic beverages to the Ugandan market.
Kampala, Uganda
Oct 2021 - Mar 2024
Regional IT & Platforms Manager
KASHA GLOBAL, INC
Remote - Nairobi, Kenya
Owned regional technology platforms and operations supporting regulated health-tech and e-commerce
businesses across Africa.
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Led and developed distributed teams across Kenya, Rwanda, South Africa, and remote global locations.
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Aligned information technology strategy with business growth, supporting Series-B fundraising rounds totaling USD 21M.
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Led GDPR and ISO-aligned security initiatives, strengthening compliance posture and reducing operational risk.
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Managed and optimized a USD 250K annual IT budget, balancing cost control with platform reliability and growth.
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Built and managed vendor and partner relationships, renegotiating contracts and improving service quality.
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Improved service availability and resilience through policy design, monitoring, and platform hardening.
Apr 2018 - Sept 2021
Head of IT - Platforms, Infrastructure & Services
JUMIA GROUP
Hybrid - Kampala, Uganda
Progressed from Product Support Engineer to Head of IT, supporting fast-scaling, multi-market e-commerce platforms.
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Expanded IT and product support operations from one country to five emerging markets.
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Worked closely with group product and engineering teams to deploy new platforms and features across multiple geographies.
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Played a key role in platform stability and operational readiness during Jumia’s NYSE IPO period.
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Designed onboarding and training programmes that accelerated productivity across regional IT teams.
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Led disaster recovery initiatives and improved SLA adherence by over 50% through automation and process redesign.
Sept 2017 - Mar 2018
Information & Communication Technology (ICT) Officer
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Slashed issue resolution timelines by 50%, and boosted end-user satisfaction. Increased information security awareness and established breach response guidelines.
BIDCO UGANDA LTD
Onsite - Jinja, Uganda
May 2017 - July 2017
Web Development Intern
FRONYN TECHNOLOGIES
Onsite - Hyderabad, India
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Contributed as a core member of a 5-person software development team within a larger group of 20 interns each from a different African country and successfully delivered a web-based travel project with booking and accommodation functionalities. Received specialized training in web development and Agile methodologies from Thoughtworks.
Aug 2016 - Jul 2017
Part-time Computer Technician - Student
SAI-KRISHNA COMPUTERS
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While completing studies in India, I diagnosed and resolved a wide range of device issues, including hardware and software faults, to enhance customer satisfaction. Applied technical expertise and customer insights to support purchase decisions.
Onsite - Hyderabad, India
Education
Aug 2025 - 2027
MAKERERE UNIVERSITY
Master of E-Governance Technology & Services
Kampala, Uganda
Jul 2020 - Jun 2023
IU INTERNATIONAL UNIVERISTY OF APPLIED SCIENCES
Coursework completed in
Master of Business Administration (MBA) – IT Management
Bonn, Germany
Sept 2013 - Jun 2017
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD (JNTUH)
Bachelor of Technology (B.Tech) - Electronics & Communications Engineering
Hyderabad, India
2011 - 2012
MAKERERE COLLEGE SCHOOL
Uganda Advanced Certificate of Education (UACE)
Kampala, Uganda
2007 - 2010
Uganda Certificate of Education (UCE)
KING'S COLLEGE, BUDO
Kampala, Uganda
Professional Courses
Digital Banking – Masterclass & Introduction to Fintech
IT Project Management: Delivering Successful IT Projects
SQL - MySQL for Data Analytics and Business Intelligence
Product Strategy: Become an Expert in Product Positioning
DevOps Beginners to Advanced with Projects
PMP Exam Prep Seminar - Complete Coverage (Ongoing)
Certifications
Certified Scrum Product Owner® (CSPO) | Scrum Alliance
ITIL® 4 Foundation | Axelos
Tools & Platforms
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Productivity & Collaboration - Google Suite/Workspace, Microsoft Office 365, Slack, Zoom
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Cloud & Infrastructure - AWS, GCP, Azure
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Web, E-commerce & Design - WordPress, Shopify, Canva
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Hosting, Domains & DNS - Nexcess, Netim, Instra, GoDaddy, Amazon Route 53
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Customer Engagement & CRM - Omni-channel CRMs: Freshworks, Mailchimp, Meta Business Suite, Africa’s Talking (SMS), VoIP solutions
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Marketing & Social Media - Hootsuite, Later
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Automation & Integration - Make (Integromat), Zapier
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Project, Work & Knowledge Management - Jira, Confluence, BusinessMap, Asana, Trello
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DevOps, Security & Access - SonarCloud, DockerHub, VPNs, LastPass
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Enterprise Systems (ERPs) - Salesforce, Microsoft Dynamics 365 Business Central, Odoo
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Monitoring, Reporting & Analytics - Power BI, Google Analytics
Professional Skillset
Leadership & Management
Strategic Planning
Problem-Solving
Cross-Functional Collaboration
Vendor & Contract Management
Digital Transformation Execution
IT Service Management
Program & Portfolio Management
Cloud, Infra, & Security oversight
Product Implementation & Rollout
Languages
English (Professional Fluency)
German (Level A1/A2 @Goethe Institut Kampala (UGCS)
Luganda (native)
Lusoga (native)