My RESUME / CV
Work Experience
Oct 2024 - Present
Digital Platforms & e-Banking Program Manager
ABC CAPITAL BANK UGANDA
Onsite - Kampala, Uganda
Leading the delivery of customer-facing digital banking platforms within a regulated financial services
environment.
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Delivered the bank’s first mobile lending platform, coordinating internal technology teams and external partners to move from concept to production under regulatory constraints.
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Designed and implemented a digital loan operations platform introducing SLA automation and governance controls that improved operational transparency and efficiency.
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Leading a multi-channel digital program including:
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USSD banking (push & pull)
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mobile banking
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web banking
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instant card issuance
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agent banking
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mobile wallet.
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Managing platform integrations, vendor relationships, delivery governance, and execution timelines across multiple technology initiatives.
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Introduced foundational delivery structures and project governance frameworks in an environment previously lacking formal program oversight.
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Developed the Bank’s company profile and contributed to the Bank relocation initiative as part of the design team, delivering outputs aligned with the institution’s rebranding vision.
March 2026 - Present
Product & Platform Architect
SWAPCIRCLE
Kampala, Uganda
Designing a cloud-first marketplace platform focused on second-hand commerce in emerging markets.
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Architected a mobile-native marketplace platform with self-service seller onboarding and integrated mobile money payments.
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Defined product vision, platform architecture, and regional expansion roadmap across East Africa.
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Designed user journeys, monetization systems, and marketplace operations models.
May 2024 - Oct 2024
Technology & Digital Transformation Consultant (Project-Based)
KEITH ASSOCIATES LTD
Led digital transformation initiatives for a major agrochemical distribution company.
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Implemented Odoo ERP integrating sales, accounting, inventory, and marketing operations.
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Delivered hands-on training and adoption programs ensuring operational continuity post-deployment.
Hybrid - Kampala, Uganda
Oct 2021 - Mar 2024
Regional IT & Platforms Manager
KASHA GLOBAL, INC
Remote - Nairobi, Kenya
Owned regional technology platforms and operations supporting regulated health-tech and e-commerce
businesses across Africa.
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Led and developed distributed teams across Kenya, Rwanda, South Africa, and remote global locations.
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Aligned information technology strategy with business growth, supporting Series-B fundraising rounds totaling USD 21M.
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Led GDPR and ISO-aligned security initiatives, strengthening compliance posture and reducing operational risk.
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Managed and optimized a USD 250K annual IT budget, balancing cost control with platform reliability and growth.
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Built and managed vendor and partner relationships, renegotiating contracts and improving service quality.
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Improved service availability and resilience through policy design, monitoring, and platform hardening.
Apr 2018 - Sept 2021
Head of IT - Platforms, Infrastructure & Services
JUMIA GROUP
Hybrid - Kampala, Uganda
Progressed from Product Support Engineer into a Head of IT role overseeing e-commerce & fintech platforms,
infrastructure, and services across both markets.
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I supported marketplace platform stability, feature deployments, disaster recovery readiness, and operational scaling during a period of rapid expansion, including Jumia’s NYSE IPO phase. I also contributed to onboarding and enabling new regional IT capacity as operations matured by executing onboarding and training initiatives that accelerated productivity across regional IT teams.
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During scale-up phases, I supported product and platform deployments across additional African markets such as Cameroon, Senegal, Tunisia, and Algeria, as teams were being structured locally. My responsibility focused on stabilizing operational systems, ensuring continuity in platform rollouts, and bridging coordination between group product teams and in-country operations.
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Led disaster recovery initiatives and improved SLA adherence by over 50% through automation and process redesign.
Sept 2017 - Mar 2018
Information & Communication Technology (ICT) Officer
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Slashed issue resolution timelines by 50%, and boosted end-user satisfaction. Increased information security awareness and established breach response guidelines.
BIDCO UGANDA LTD
Onsite - Jinja, Uganda
May 2017 - July 2017
Web Development Intern
FRONYN TECHNOLOGIES
Onsite - Hyderabad, India
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Contributed as a core member of a 5-person software development team within a larger group of 20 interns each from a different African country and successfully delivered a web-based travel project with booking and accommodation functionalities. Received specialized training in web development and Agile methodologies from Thoughtworks.
Aug 2016 - Jul 2017
Part-time Computer Technician - Student
SAI-KRISHNA COMPUTERS
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While completing studies in India, I was atsked with diagnosing and resolved a wide range of device issues, including hardware and software faults, to enhance customer satisfaction. Applied technical expertise and customer insights to support purchase decisions.
Onsite - Hyderabad, India
Education
Aug 2025 - 2027
MAKERERE UNIVERSITY
Master of E-Governance Technology & Services
Kampala, Uganda
Jul 2020 - Jun 2023
IU INTERNATIONAL UNIVERISTY OF APPLIED SCIENCES
Coursework completed in
Master of Business Administration (MBA) – IT Management
Bonn, Germany
Sept 2013 - Jun 2017
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD (JNTUH)
Bachelor of Technology (B.Tech) - Electronics & Communications Engineering
Hyderabad, India
2011 - 2012
MAKERERE COLLEGE SCHOOL
Uganda Advanced Certificate of Education (UACE)
Kampala, Uganda
2007 - 2010
Uganda Certificate of Education (UCE)
KING'S COLLEGE, BUDO
Kampala, Uganda
Professional Courses
Digital Banking – Masterclass & Introduction to Fintech
IT Project Management: Delivering Successful IT Projects
SQL - MySQL for Data Analytics and Business Intelligence
Product Strategy: Become an Expert in Product Positioning
DevOps Beginners to Advanced with Projects
PMP Exam Prep Seminar - Complete Coverage (Ongoing)
Certifications
Certified Scrum Product Owner® (CSPO) | Scrum Alliance
ITIL® 4 Foundation | Axelos
PMP | Pmi.org - Ongoing
Tools & Platforms
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Productivity & Collaboration - Google Suite/Workspace, Microsoft Office 365, Slack, Zoom
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Cloud & Infrastructure - AWS, GCP, Azure
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Web, E-commerce & Design - WordPress, Shopify, Canva
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Hosting, Domains & DNS - Nexcess, Netim, Instra, GoDaddy, Amazon Route 53
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Customer Engagement & CRM - Omni-channel CRMs: Freshworks, Mailchimp, Meta Business Suite, Africa’s Talking (SMS), VoIP solutions
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Marketing & Social Media - Hootsuite, Later
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Automation & Integration - Make (Integromat), Zapier
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Project, Work & Knowledge Management - Jira, Confluence, BusinessMap, Asana, Trello
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DevOps, Security & Access - SonarCloud, DockerHub, VPNs, LastPass
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Enterprise Systems (ERPs) - Salesforce, Microsoft Dynamics 365 Business Central, Odoo
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Monitoring, Reporting & Analytics - Power BI, Google Analytics
Professional Skillset
Leadership & Management
Strategic Planning
Problem-Solving
Cross-Functional Collaboration
Vendor & Contract Management
Digital Transformation Execution
IT Service Management
Program & Portfolio Management
Cloud, Infra, & Security oversight
Product Implementation & Rollout
Languages
English (Professional Fluency)
German (Level A1/A2 by Goethe Institut Kampala (UGCS)
Luganda (native)
Lusoga (native)