George Hillary Kafuko

I am a results-driven professional with just over a decade of experience combining IT management, leadership of complex projects, product implementations, and technical support for organizations and teams across Africa and beyond. Certified in ITIL v4 and Scrum (CSPO), I have a solid foundation in both Agile and IT service management principles, and a hands-on track record of streamlining operations and driving digital transformation in fields such as Banking, E-commerce, Fintech, Femtech, and Health-tech. I've successfully led projects that have implemented ERPs and CRM systems, automated operations processes, service desks, and achieved regulatory compliance, boosted efficiency and ensured seamless service delivery. My strength lies in bridging IT with business strategy, managing budgets, vendor relationships, and enhancing cross-functional teams performance. I’m passionate about leveraging technology to build scalable solutions, improve customer satisfaction, and propel organizational growth.​