Projects

* Project: Mobile Lending Product via USSD (Bank <> Telco <> CRB Partnership)

* Role: One-Man PMO that handled Project Leadership, Stakeholder & Vendor Coordination, and Product Governance

* Outcome: Launched a profitable digital loan product that generated ~10% of the Bank’s prior year profits within the first 3 months of launch.

* Project: Multi-country ERP Implementation - Microsoft Dynamics 365 Business Central (Order Management, Supply Chain, and Finance)

* Role: As Regional IT Manager I led process mapping, system administration, integrations support, training, and vendor coordination across Rwanda & Kenya.

* Outcome: Replaced TradeGecko (end-of-life) with a scalable ERP core that supported Kasha’s Kenya expansion and became instrumental in securing the company’s $21M Series B investment.

* Project: End-to-End Odoo ERP Implementation for Finance, Sales, Inventory & Operations at Keith Associates Uganda

* Role: Project Lead - Business Analysis, Vendor Coordination, System Configuration, Training & Change Management

* Outcome: Eliminated manual processes, centralized operations, increased invoicing speed, improved stock visibility, and enabled data-driven purchasing & reporting across the business.

* Project: Enterprise-wide Contract Management & E-Signature Workflow Automation using Airslate

* Role: Project Lead - Requirements, Vendor Selection, Workflow Design, Configuration, Rollout & Change Management

* Outcome: Eliminated approval bottlenecks, accelerated decision-making, standardized document governance, and strengthened audit and compliance readiness across a multi-country organization.

* Project: End-to-End GDPR Alignment and In-Country Data Protection Registration (Kenya & Rwanda)

* Role: Program Lead - Regulatory Alignment, Security Controls Implementation, Governance Design & Certification

* Outcome: Achieved formal data protection compliance in two jurisdictions, strengthened security posture, improved brand perception, customer trust, and elevated organizational readiness for audits, partnerships, and investment.

* Project: Multi-Country Call Center Colocation and Cloud Telephony Migration

* Role: Program Lead spearheading Infrastructure Strategy, Vendor Coordination, Telco Integrations & Cloud Migration

* Outcome: Eliminated chronic downtime, stabilized customer support operations, reduced infrastructure costs, and delivered near-zero service outages over a 12-month period.

* Project: Odoo ERP implementation (Sales, Purchasing, Accounting, Inventory) - Keith Associates Uganda

* Role:Project Lead - requirements, design, data migration, training, Go-Live.

* Outcome: Replaced paper/manual processes with an automated Odoo workflow that standardized invoicing, purchase-orders and stock control, enabling data-driven restocking decisions and clear operational accountability.

* Project: Task Management System for Content & Production Teams (Emerging Markets)

* Role: IT Representative (Uganda) - Sole Designer & Implementer

* Outcome: Replaced an unintuitive Basecamp setup with an automated, scalable workflow adopted across Emerging Markets and later the Big Five.

* Project: Design and Rollout of an IT Service Management & Ticketing Framework for Emerging Markets

* Role: As IT Representative (Uganda) & “Regional Change Agent”, I handled Process Design, Tooling Architecture, Rollout & Adoption

* Outcome: Introduced structured IT service management across 7 African markets, improved issue resolution visibility, enabled SLA tracking, and materially increased operational efficiency, contributing to regional trust and accelerated career progression in the organization.

* Project: Re-Design and Deployment of a Custom IT Service Management & Ticketing Framework

* Role: As Regional IT Manager, I played the role of Solution Architect, Workflow Designer, Implementer & Service Owner

* Outcome: Centralized issue reporting, introduced SLA-driven IT operations, built a measurable service function, and improved end-user satisfaction without purchasing an enterprise ITSM tool.